Frequently asked questions

Your order

You will receive an order confirmation per email. The track & trace number is found on the order confirmation. You can also create a profile via the following link where you can track your orders. You will receive an email once your order is sent.

If you haven’t received your order confirmation, please check your spam folder. If you find the email here you can mark it as ”non spam”. Afterwards, future emails from us will be delivered directly to your inbox.

If you still haven’t received your order confirmation, please contact our customer service who will check your details.

Once your order has been approved it is not possible to make additions. The reason is that we cannot add and thus raise the amount you approved for payment. Therefore, you need to place an additional order.

You can cancel your order. Depending on your order status, we can either A: Confirm cancellation without further action. B: Refer to our return form.

Cancellation & Return policy

You have 14 calendar days to return an item from the date you received it. Fill in our return form on our website if you want to return it. You can find our return form here.

You must return your order without undue delay and no later than 14 days after your cancellation notification.

If the item is deemed to have decreased value, only a part of the purchase amount is refunded. The refunded amount depends on the item’s commercial value. When returning used items, Witt Hvidevarer A/S reserves the right to demand compensation for depreciation, which is determined by Witt Hvidevarer A/S based on the resale value. A second-hand fee can amount to 0-99% of the item's original selling price. For further information please see our Terms & Condition. Or fill in our return form here.

Unfortunately, we are unable to offer free returns, as we still want to be able to offer a competitive market price to all customers. If you wish to return an item, you must pay the return freight. We do however offer the possibility to purchase return freight through us. Typically, this is a cheaper solution compared to other prices. You can initiate your cancellation right here.

You cannot cancel by refusing receipt and/or failing to collect the package without having informed us about the cancellation. This entails a handling fee corresponding to the delivery costs. For further information here.

Unfortunately not. We return the money to the same card that you used for the purchase.

It takes up to 2 weeks from we receive the item until the amount is transferred to your account.


Estimated delivery time: 48 hours on cordless vacuum cleaners and ROIDMI Nano black.

We are currently working on 48 hours delivery time on our other products. We will keep you updated.  

All orders over GBP 59.00 are delivered free of charge. For orders under GBP 59.00 a shipping fee of GBP 10.00 incl. VAT. GLS is used primarily as a carrier.

Unfortunately, we do not have the possibility of changing the delivery time.

Our parcels are delivered to GLS in the afternoon every weekday. If you place an order at the weekend, GLS will therefore only receive the package on Monday afternoon.

You can check your order confirmation. If something is missing or you have received items you have not ordered, please contact our customer service. 

We are very sorry for the inconvenience. Please fill in the return form on our website and return the items to us. Afterwards, we will send you the correct items,

If you receive an order with damaged packaging it is very important that you document this with pictures. Please take a picture of the packaging and the label on the package itself. Usually, the product itself is not damaged since the packaging material protects the product. However, if the product is damaged, you must send an email to our customer service immediately after receipt. This email must contain pictures of the packaging (the outside and the inside), the damaged product and the label on the package itself.

Placing an order

We offer payment by debit card (Visa, MasterCard, Apple pay, Google pay, MobilePay og Klarna).

See Klarna's Terms of use and Klarna's Privacy Notice

All orders must be registered through our website – meaning you cannot place your order over the phone. However, if you need advice on which product to choose, we are happy to help.

Please contact our customer service via info mail or phone +45 88 44 45 10. Monday - Thursday at 09.00-16.00 and Friday at 09.00-15.00.

Check your card information and/or try using another card. Your card may be declined if you have exceeded your credit limit. If the problem continues, please contact our customer service.

Guarantee & Service

If your product gets defective within the guarantee period, please fill in our service form here.

Please fill in our service form here.

If you have received a damaged product, you must fill in our service form. The product must be returned to us using the prepaid return label we have sent to you. Simultaneously we will send you a new product.


The user guide is enclosed with the product. If it is missing or you lose it, you can find it online here.

Yes, we sell spare parts. You will find a selection of the most popular spare parts online under Accessories. If you cannot find what you need, you are welcome to contact us.

We have made a guide which you can find here. If you still need help, please contact us here.

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