§ 1. Ordering
There can be ordered gods / services at Witt Hvidevarer A/S via www.roidmi.uk.
All contracts are entered into Danish and all prices quoted are incl. VAT.
All prices are daily prices and cannot be guaranteed in the future. The terms and conditions apply to Witt Hvidevarer A/S, including www.roidmi.uk.
§ 2. Payment
We offer payment by debit card (Dankort, Visa, MasterCard, Apple pay, Google pay, MobilePay og Klarna). See Klarna's (Klarna's Terms for Shopping Service, Klarna's Privacy Notice)
It is always free of charge to pay with a debit card, and a larger amount can never be deduced than you approved for during the purchase. Payment will only be withdrawn once the item is shipped. If there are charges for alternative forms of payment, this is clearly indicated.
Data that you send to Witt Hvidevarer A/S in connection with purchases paid by debit card is encrypted (SSL) and thus only the provider can read them. Neither Witt Hvidevarer A/S nor anyone else has the opportunity to read your personal payment information.
§ 3. Delivery
All orders over GBP 59.00 are delivered free of charge. For orders under GBP 60.00 a shipping fee of GBP 15.00 incl. VAT. GLS is used primarily as a carrier.
Should there be any errors or omissions in an order sent from us, please contact us without delay and within 7 days of receiving the order. Therefore, remember to check the content immediately upon receipt of the order.
In case of visible cargo damage, the carrier must be notified of the damage and must be noted on the shipping letter before receipt of receipt. In case of cargo damage, please document visible damage to the packaging in the form of pictures, as this required as documentation.
Reservation is made for errors in inventory. You will be contacted as soon as possible if the delivery time is longer than promised.
Estimated delivery time: 48 hours on cordless vacuum cleaners and ROIDMI Nano black.
We are currently working on 48 hours delivery time on our other products. We will keep you updated.
§ 4. Warranty
Private consumers have 2 years of right of complaint about errors that existed at the time of purchase. In case of a legitimate complaint, you can either get the item repaired, exchanged, the money back or a price reduction, depending on the specific situation.
When exercising your right of complaint, please fill out our online form: service.witt.dk. This is done for the quickest possible treatment of the service case. You can also send the item directly to us with a thorough description of the error or defect. Contact us about an easy return. We recommend filling out the service form as the case processing time is faster.
Business customers: For business customers, there is a 6-month right of complaint from ordering. Business customers include privet companies, public institutions, associations, foundations, and self-governing institutions. The right of complaint may laps if the goods are used for business purposes.
§ 5. Return of goods
You always have a 14-day right of withdrawal when shopping with Rodimi, and the right of withdrawal is counted from the day that you receive your product.
If you want to exercise your right of withdrawal, please fill out our online returns form, which you can find here.
Please note that you will be paying for the shipping for your returned product. When you have filled out the returns form, we will send you a PDF file with a return address and instructions for how you can return your product to us.
You need to send your order back to us without undue delay and no later than 14 days after you have notified us that you want to exercise your right of withdrawal.
You will only be refunded the full amount if:
- The product is returned in an original condition and without having lost value*
- The product is returned in its original packaging
*If the product has lost value due to being used in a way other than what was strictly required to determine the nature, characteristics or functionality of the product.
If the product is assessed as having lost value, you can only be refunded a portion of the purchase price. The amount that you will be refunded depends on the commercial value of the product. When returning used products, Witt Hvidevarer A/S reserves the right to claim compensation for lost value as determined by Witt Hvidevarer A/S based on the resale value. A value reduction for a used product can amount to 0-99% of the product’s original price.
You cannot exercise your right of withdrawal by refusing to receive or pick up the package without also clearly notifying us of your wish to exercise your right of withdrawal. This results in a handling fee that represents the actual costs associated with delivery.